Privacy Policy
How we handle your data
Last updated: 24 March 2026
1. About this policy
Ones & Heroes (“we”, “us”, “our”) is a software engineering consultancy operated by Leewyn Jacobs as a registered sole trader in Melbourne, Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website at onesandheroes.tech in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information we collect
We collect personal information in the following ways:
Contact form
When you submit our contact form, we collect your name, email address, company name (optional), and your message. This information is used solely to respond to your enquiry.
Analytics
We use Google Analytics and PostHog to understand how visitors use our website. These services may collect anonymised data including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site. This data is used to improve the website experience and is not used to personally identify you.
Cookies
Our website uses cookies set by Google Analytics and PostHog for analytics purposes. These are small text files stored on your device that help us understand website usage patterns. You can control cookie behaviour through your browser settings.
3. How we use your information
We use your personal information to:
- Respond to your contact form submissions and enquiries
- Understand how visitors use our website and improve the user experience
- Comply with legal obligations
We do not use your personal information for direct marketing unless you have given express consent.
4. Third-party services
We use the following third-party services that may process your data:
- Resend — to deliver emails from our contact form
- Google Analytics — for website analytics
- PostHog — for product analytics
- Azure — for website hosting
Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies for more information.
5. Data retention
Contact form submissions are retained only for as long as necessary to respond to your enquiry and for reasonable business record-keeping purposes. Analytics data is retained in accordance with the default retention periods of Google Analytics and PostHog.
6. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS, and contact form submissions are validated and rate-limited to prevent abuse.
7. Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate personal information
- Request deletion of your personal information
- Complain about a breach of the Australian Privacy Principles
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
9. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@onesandheroes.tech.